Privacy Policy

Introduction

At giriveroelari, we understand that your financial journey is deeply personal. When you're working to improve your financial habits, the last thing you should worry about is how your personal information is being handled. This privacy policy explains exactly what we collect, why we collect it, and how we protect your data while providing our financial education services.

We've written this policy in plain English because we believe transparency shouldn't require a law degree to understand. Our approach to privacy reflects the same principles we bring to financial education - clarity, honesty, and genuine care for your wellbeing.

Information We Collect

The information we collect falls into several categories, each serving specific purposes in delivering our financial education services. We're selective about what we collect because we only want data that genuinely helps us serve you better.

How We Use Your Information

Every piece of information we collect serves a specific purpose in helping you achieve your financial education goals. We don't collect data for the sake of having it - each element plays a role in creating a more effective learning experience.

Educational Service Delivery

• Personalising your learning path based on your stated goals and progress
• Sending you relevant course materials, updates, and educational resources
• Providing technical support when you encounter difficulties
• Tracking your progress to ensure you're getting value from our programs

Service Improvement

• Analysing which educational methods work best for different learning styles
• Identifying common questions to improve our support materials
• Testing new features to enhance your learning experience
• Ensuring our platform remains secure and functions smoothly

Communication

• Responding to your inquiries and support requests
• Sending important updates about our services or policy changes
• Sharing relevant financial education insights that match your interests
• Notifying you about new programs that align with your goals

Information Sharing and Disclosure

We don't sell your personal information to anyone. Your data isn't a commodity to us - it's information you've trusted us with to help improve your financial literacy. However, there are limited circumstances where we may share certain information.

Service Providers

We work with trusted service providers who help us deliver our educational programs. These might include email service providers, website hosting companies, and payment processors. All service providers are required to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Australian law, legal process, or to protect the rights, property, or safety of giriveroelari, our users, or others. We'll always notify you when possible unless prohibited by law.

Business Transfers

In the unlikely event that giriveroelari is acquired by or merged with another company, your information would be transferred as part of that transaction. We would notify you well in advance and ensure any new entity maintains the same privacy protections.

Your Rights and Choices

Under Australian Privacy Act 1988 and the Australian Privacy Principles, you have significant control over your personal information. We've designed our systems to make exercising these rights as straightforward as possible.

Access and Correction

You can request access to any personal information we hold about you. If you find any errors or outdated information, you can ask us to correct it. Most of your basic information can be updated directly through your account dashboard, but we're always here to help if you need assistance.

Data Portability

You can request a copy of your personal data in a commonly used, machine-readable format. This includes your learning progress, any assessments you've completed, and your account information.

Deletion Rights

You can request that we delete your personal information, subject to certain limitations. We'll honour deletion requests unless we're required to retain certain information for legal or regulatory purposes. Even then, we'll delete everything we legally can.

Communication Preferences

You control how often and what type of communications you receive from us. You can opt out of marketing emails while still receiving important account updates, or adjust your preferences to only receive information about topics that interest you most.

Data Security and Protection

Protecting your information is fundamental to our service. We use industry-standard security measures and regularly update our practices to address evolving threats. Our security approach covers both technical safeguards and operational procedures.

Technical Safeguards

• All data transmission is encrypted using TLS 1.3 or higher
• Personal information is stored in encrypted databases with restricted access
• Regular security audits and vulnerability assessments
• Multi-factor authentication for all administrative access
• Automated monitoring for suspicious activities

Operational Security

Our team receives regular privacy and security training. Access to personal information is limited to employees who need it to perform their job functions. We maintain detailed logs of data access and regularly review these for any unusual patterns.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

Account Information

Your basic account information and learning progress are retained while your account remains active and for up to three years after account closure. This allows you to reactivate your account and continue where you left off if you decide to return to our programs.

Communication Records

Records of your communications with our support team are kept for up to two years to help us provide consistent service and resolve any ongoing issues. These records include email exchanges and notes from phone conversations.

Technical Data

Website usage data and technical logs are typically retained for 12 months for security and performance analysis purposes. This data is aggregated and anonymised whenever possible.

International Data Transfers

While giriveroelari is based in Australia and primarily serves Australian residents, some of our service providers may process data outside Australia. When this occurs, we ensure appropriate safeguards are in place to protect your information.

Any international transfers comply with Australian Privacy Principles, including ensuring that overseas recipients are subject to privacy laws substantially similar to those in Australia, or that they're bound by contractual obligations to protect your information to equivalent standards.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If we discover that we've inadvertently collected information from a child under 18, we'll delete that information promptly.

If you're a parent or guardian and believe your child has provided personal information to us, please contact us immediately so we can remove that information from our systems.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and prominently display a notice on our website.

We'll always maintain previous versions of our privacy policy so you can see exactly what has changed. Significant changes won't take effect immediately - we'll provide at least 30 days' notice before implementing changes that materially affect how we handle your personal information.

Contact Us About Privacy

We're always happy to discuss our privacy practices or help you exercise your privacy rights. Our team is trained to handle privacy inquiries efficiently and we aim to respond to all privacy-related requests within 30 days.

If you're not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can contact them at oaic.gov.au or by calling 1300 363 992.